Privacy Policy / Cancellation Policy

Minu Threading & Beauty Salon is committed to providing you with the best possible customer service experience. Minu Threading is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Minu Threading customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Minu Threading takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Minu Threading reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Minu Threading reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

Minu Threading welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday

CANCELLATION POLICY

24-hour Cancellation policy

You & your appointments are very important to our team at Minu Threading. We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice. This way, our team will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee each time. Here is our general breakdown of cancellation fees:

Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s)
‘NO SHOWS’ will be charged 100% of service amount
Appointments made within a 24-hour period (day of) that need to cancel must do so within 2 hours of said appointment or will be charged 50% of service price
Any multiple services, groups, or combos must be held with a credit card and will be charged 100% of all services if cancelled with less than 24 hour notice
As a courtesy, we do call to confirm the date and time 24 hours prior to your appointment on request. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.

Late/Tardy Policy

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 5-10 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts (examples: massage during a facial or hairstyle during makeup) of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day! In this case, you will be charged 100% of the service performed, only.

CONTACTS

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